Return Eligibility

At Global Vet Care, customer satisfaction remains a top priority. Eligible returns may be accepted for products that arrive damaged, defective, incorrect, or significantly different from the item ordered.

Return requests should be submitted within the applicable return period after delivery. Products must remain unused, unopened where applicable, and in their original packaging to qualify for review.

Non-Returnable Products

Due to health, safety, storage, and product integrity requirements, certain veterinary medicines, opened items, temperature-sensitive products, and customized orders may not be eligible for return.

• Opened veterinary medicines
• Used products
• Custom or special-order items
• Products damaged after delivery
• Items returned outside the return window

Refund Policy

Approved refunds are processed after inspection and verification of the returned product. Once approved, refunds will be issued using the original payment method whenever possible.

Processing times may vary depending on banking institutions, payment providers, and regional financial regulations.

Damaged, Missing or Incorrect Orders

If your order arrives damaged, incomplete, or incorrect, please contact our support team immediately.

To help expedite resolution, customers may be asked to provide order details, photographs of the shipment, packaging condition, and product information.